FAQs
Keyes-To-Success
Can I switch energy supplier without disrupting my business?
Yes. Switching electricity or gas supplier does not interrupt your supply, and the process is handled in the background.
How long are business energy contracts in Ireland?
Business energy contracts typically range from 12 to 36 months, depending on the supplier and agreement.
What happens when my energy contract reaches renewal?
If no action is taken, contracts may automatically renew, often at higher rates, so it is important to check renewal terms.
Who should I contact if I have a query about my bill?
Billing queries should be raised with your energy supplier, as they issue and manage all invoices.
How are final or closing bills handled?
Closing bills are issued after a contract ends or a premises is closed, based on final meter readings.
What happens to my energy contract if I move premises?
Contracts usually cannot be transferred. A new agreement is required for the new premises.
What should I do if there is a dispute with my energy supplier?
Disputes should be raised directly with the supplier first. If unresolved, formal complaints procedures may apply.
What support is available if I need help managing my energy contracts?
Support is available through utility brokers who help businesses understand contracts, renewals and supplier options.